Should you need to return an item

Thanks for purchasing our products at operated by The Make Shed of Goudhurst, Kent UK.

We offer a full money-back guarantee for purchases under the ‘BRAND’ label on our website. If you are not fully satisfied with the product that you have purchased from us, you can get your money back no questions asked.

The Handmade collection is made in small quantities in hand selected fabric for The Make Shed, sadly we can’t offer refunds if the garment is not suitable but we are very happy to offer a credit note.

If you’re not totally satisfied with any part of your purchase then please let us know. We’ll try to solve your problems quickly, efficiently and with as little fuss as possible.

You are eligible for a full reimbursement/credit note within 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and will not be able to receive a refund or credit note.

All goods need to be returned in the same as purchased in “resale condition”.

We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us.