Brandfold Cottage, North Road, Goudhurst, Kent TN17 1JJ UK

Open Monday–Friday 9am–5pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge a flat rate accross three shipping zones United Kingdom, Europe and North America.

Which payment methods are accepted in the Online Shop?

We take secure payments through PayPal which accept the following cards:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • American Express.

Debit cards are accepted if they have a Visa or MasterCard logo.

How long will delivery take?

Delivery is usually within 2-4 working days, with the exception of any commissioned items that will take longer. If a special commission has been ordered we will advise of a delivery date.

How secure is shopping in the Online Shop? Is my data protected?

Our shop is secure with payments being taken via Paypal. For other concerns such as your privacy, cookies, GDPR etc see our legal pages.

What exactly happens after ordering?

Once your order is taken and your payment received, we prepare your item(s) for shipping and send them promptly.

Do I receive an invoice for my order?

Yes, we will send you an invoice to your designated email address confirming your order. You also receive an order confirmation from PayPal.

Send us an email

For all enquiries please email

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