Returns & Refunds
Thank you for purchasing from TheMakeShed.co.uk, operated by The Make Shed, Goudhurst, Kent, UK.
Our Handmade Collection is crafted in small quantities from hand-selected fabrics. Should you wish to return your order for any reason, we are happy to offer a credit note or refund.
We encourage customers to try products within the first few days of receipt to ensure they meet your needs. If you’re not completely satisfied, please contact us—we’ll work to resolve your concerns quickly and efficiently.
How to Return an Item
- Notify us within 7 days of receipt via email at claire@themakeshed.co.uk.
- We will reply with the return address and instructions.
Eligibility
- Returns or refunds are eligible within 14 calendar days of purchase.
- Items must be returned within 14 days in their original packaging and in resale condition.
- You are responsible for return shipping costs, except for damaged goods. We recommend using a tracked and insured service, as refunds cannot be issued without receipt of the returned item.
Important Notes
- Sales, flash sales, or clearance items are not eligible for exchanges, returns, or refunds.
- Once we receive your returned item in resale condition, an exchange or refund will be issued immediately.
For any additional questions or to request a refund, please contact us at claire@themakeshed.co.uk.